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PRIVACY POLICY
Introduction
Our City, Our Sound ("we", "our", "us") is a brand operated by Kinetix Group. This Privacy Policy explains how Our City, Our Sound and Kinetix Group collect, use, store, disclose and protect your personal information when you visit our website, purchase tickets, attend events, submit enquiries or otherwise interact with us.
By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described below.
Information We Collect
We may collect your name, email address, mobile number, date of birth, billing details, booking and ticket information, event attendance history, marketing preferences, social media information where you interact with us, and any other information you voluntarily provide. We also collect technical information including IP address, browser, device information, cookies, analytics and website usage.
How We Collect Information
Information is collected when you purchase tickets, make bookings, submit enquiries, join our mailing list, enter competitions, complete forms, attend events, contact us, or interact with us through social media. We may also receive information from authorised ticketing partners, payment providers and other service providers.
How We Use Your Information
We use your information to provide our services, process bookings and payments, communicate with you, improve our venues and websites, administer competitions, verify eligibility for events, detect fraud, comply with legal obligations and operate our business.
Marketing Communications
By providing your personal information through our website, purchasing tickets through our website or authorised ticketing partners, entering competitions, making bookings or otherwise interacting with Our City, Our Sound, you consent to receive marketing communications from both Our City, Our Sound and Kinetix Group via email and SMS.
As Our City, Our Sound is owned and operated by Kinetix Group, the personal information you provide may be shared within Kinetix Group and used to send you news, event announcements, presales, promotions, competitions and special offers relating to Our City, Our Sound, Kinetix Group and any current or future venues, events, products or brands owned or operated by Kinetix Group.
You may unsubscribe or opt out at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages (where applicable), or contacting us directly. Opting out of marketing communications will not prevent us from sending transactional or service-related communications such as ticket confirmations, booking updates or important event information.
Cookies, Analytics & Advertising
We use cookies and similar technologies, including Google Analytics, Meta Pixel, TikTok Pixel and similar services, to understand website usage, improve functionality, measure advertising performance and provide relevant advertising. You can manage cookies through your browser settings.
Sharing Your Information
We may share your information within Kinetix Group and with trusted third-party providers including ticketing platforms, payment processors, SMS and email providers, website hosts, analytics providers, technology partners and professional advisers where reasonably necessary to operate our business.
We do not sell your personal information. We may disclose information where required by law, to protect our legal rights, or in connection with a business restructure, merger or sale involving Kinetix Group.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by law.
Data Security
We take reasonable technical and organisational measures to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure. No internet transmission or storage system is completely secure.
Access & Correction
You may request access to or correction of your personal information by contacting us. We will respond in accordance with applicable Australian privacy laws.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Age Requirement
Our venues, events and services are intended for persons aged 18 years and over. We do not knowingly collect personal information from individuals under 18 years of age.
Changes
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact Our City, Our Sound using the contact details published on our website.